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01

Overview

The product

ChatAssistant Translator is a translation tool. The users are of all ages all across the world, who need to communicate with speakers of different languages.

Challenges

1. Translation or pronunciations can be incorrect.

2. Available translation tools don't support phone voice translation.

3. Some translation tools have only a single function, and some are too complicated.

The Goal

Break the language barrier anywhere. To be easy to use for personal, business, and educational purposes. 

Overview

PROJECT: ChatAssistant Translator

ROLE: UX Research, UX Design, Wireframing, Prototyping

DURATION: March 2022 (2 weeks)

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Design Process

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Discover

Define

Ideat

Design

Test

Research
Ideation
Prototype
Flows

02

Research

I conducted user interviews, which I then turned into empathy maps to better understand the target user and their needs. I discovered that many target users heavily depend on translation tools in their daily life. However, many translation tools are overwhelming and confusing in the translation results and pronunciations.  This can frustrate many target users, and cause a normally enjoyable experience to become challenging for them.

Function

Available translation tools don't support phone voice translation.

Accuracy

Translation or pronunciation is sometimes incorrect.

Services

Some translation tools have only a single function, while some are too complicated.

Personas

Problem Statement

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Spenser is a student and homemaker who needs a translation tool because they want to have a fun and effective way to learn a second language.

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Diane is a housekeeper who needs a translation tool with a voice remote control feature because they want to use the app when their hands are fully occupied.

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Thomas is an English speaker who needs translation tool because they want to communicate with different language speakers.

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Sara is an immigrant from another country who needs a translation tool because they want to communicate with speakers of different languages easily.

Key Findings

Needs

  • Off-line dictionary

  • Phone voice translation

  • Language learning app

  • Voice remote control on the translation app

Goals

  • Read a book in a different language

  • Talk to speakers of different languages

  • Be able to use the translate app in any situation

  • Have an interesting and effective way to learn a second language

03

Ideation

Affinity Map

Like

Like the app overall

4/5 

participants

Thinks the translation process works well

3/5 

participants

Knows how to get started 

4/5 

participants

Knows how to find all features in the app

4/5 

participants

Knows how to set up all features 

2/5 

participants

Speaks in a positive tone

3/5 

participants

Speaks in a confident tone

3/5 

participants

Dislike

Thinks the setting process doesn't work well

2/5 

participants

Don't like the app overall

1/5 

participants

Confused about how to get started 

1/5 

participants

Prefers auto detected language without setting

3/5 

participants

Frustrated about missing "grammar" feature 

1/5 

participants

Has trouble using phone call translation features 

2/5 

participants

Prefer to set up their favorite background

1/5 

participants

Speaks in a frustrated tone

1/5 

participants

Speaks in an indifferent tone

1/5 

participants

Attitude

Opinion

Tone

Prioritized Insights 

                     Priority 0

 

Remove settings for keyboard, phone and website. When the user installs the app, it will use default settings.

               Priority 1

 

Add a “grammar” option in the “more” setting.

                 Priority 2

 

Add “wallpaper” option in the settings

04

Prototype

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Usability Study

                                                                       Parameters

       

         Study type

 

Moderated usability study

Participants

 

5 participants

        Locations

 

United States, remote

      Length

 

15-20 minutes

Usability study findings

1. The user can not set background.

2. Settings changes involve too many complicated steps.

 

3. The app needs an "auto-detect language" setting.

4. The app doesn't have a "grammar" feature.

05

Flows

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Variety Screen

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Home Page
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Telephone
Setting & More
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